Terms of Service

Effective date: September 16, 2026

1. Introduction

These Terms of Service (the "Terms") apply to your access to and use of the Glowsy mobile application (the "Application"), our websites, and all related services, features, materials and content available to you (together, the "Service").

The Service is provided by MB "Sveila" registered in the Republic of Lithuania, Vilnius ("Glowsy", "we", "us" or "our").

Questions about these Terms or the Service: support@glowsy.app.

Where you purchase on our website, payment is processed by our authorised payment partner acting as merchant of record, which appears on your bank or card statement and is responsible for billing, collection, and the handling of refunds and payment disputes for that transaction. We remain responsible for the Service itself, its content and its performance.

2. Acceptance and changes to these Terms

You must accept these Terms to create an account and to use the Service. If you do not accept them, do not use the Service.

Our Privacy Policy forms part of these Terms.

We may change, supplement or update these Terms. Where a change materially affects your rights, we will notify you by email at least 30 days before it takes effect, and you may cancel before then without penalty. Other changes take effect when published, with the effective date updated. Continuing to use the Service after a change takes effect means you accept it.

3. Important disclaimers

Your wellbeing matters more to us than your completing a programme. Please use your judgement.

For information and education only

The Service, including all content, recommendations and programmes, is provided for general information and education. We are not doctors, dermatologists, physiotherapists or licensed healthcare providers, and we do not diagnose, treat or prevent any medical or cosmetic condition. Nothing in the Service is professional advice.

Using the Service creates no doctor-patient, therapist-patient or other healthcare relationship between you and us.

Do not use the Service if any of the following applies

Consult a doctor before starting, and do not use the Service, if you have or suspect:

• Lymphoedema, or a history of lymph node removal or damage
• Active infection, fever, or inflammation of the face or neck
• Any active cancer, or a history of cancer affecting the lymphatic system
• Blood clots, thrombosis, or a clotting disorder
• Recent facial surgery, injury or unhealed wounds
• Active acne lesions, rosacea flare-ups, or broken skin
• Recent dermal filler or botulinum toxin injections — wait at least two weeks
• Any cardiovascular, kidney or thyroid condition
• Pregnancy, where you have been advised to avoid manual therapies

Stop immediately and seek medical advice if you experience pain, dizziness, swelling or any adverse reaction. Never disregard or delay professional medical advice because of something you read here. In an emergency, contact your doctor or emergency services.

Personalised recommendations

We ask questions before you purchase in order to match you to a suitable programme and to show you relevant safety guidance.

We may use your answers to select and present a programme, to adjust how content is ordered or described, and to inform what we build next. We do not guarantee that every answer you give affects the programme you receive, or that the programme is uniquely constructed for you. Where we describe a plan as matched, selected or personalised, we mean it has been chosen as appropriate for the answers you gave — not assembled from scratch for you alone.

Our questionnaire is not a medical or dermatological assessment, and its result is not a diagnosis.

Results vary

We make no guarantee about the results you will experience. They depend on your starting point, your consistency, your physiology and factors outside our control.

Any testimonials, reviews or examples shown describe the experience of the individuals who gave them. They are illustrative only, are not an average, and are not a promise that you will experience anything similar.

Effects of lymphatic drainage on fluid distribution are temporary. Maintaining any effect depends on continued practice.

Accuracy

We take care over our instructional content but do not warrant that it is complete, current or free of error. Where content refers to third-party products or professional practice, rely on the information given by that third party or professional.

Your responsibility

You use the Service at your own risk and are responsible for judging whether it is appropriate for you. We are not liable for claims, losses, injuries or health issues arising from your use or interpretation of anything provided through the Service, including any failure to observe the contraindications above.

4. Registration and eligibility

The Service is intended for people aged 18 or over. By using it you confirm that you are.

You need an account to use the Service. Your account is created using the email address you give us at checkout — there is no separate free registration.

You agree to give accurate, current and complete information and to keep it up to date. It is important that the email address you give is one you control; if it is wrong or inaccessible we cannot deliver your access, and we are not responsible for that outcome.

You are responsible for everything done through your account. Your login credentials are for your personal use and must be kept confidential. Sharing them is prohibited and may result in suspension or termination. If you suspect unauthorised access, tell us immediately at support@glowsy.app.

5. When the contract is concluded

The contract between you and us is concluded at the moment we confirm, by email or otherwise, that we have accepted your order and that your payment has succeeded.

Each contract is recorded and stored in our systems.

6. Subscriptions and payment

Plans

Certain features are available only by paid subscription. Plans and current prices are set out at checkout and in our Subscription Terms. All prices are shown in euros and include VAT at the rate applicable in your country.

Your subscription entitles you to the Service as it exists during your subscription period. It does not entitle you to features or content not yet released, and your purchase is not conditional on any future update.

Renewal

Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. By subscribing you authorise us, or our merchant of record, to charge your payment method for each renewal at the then-current price without further action from you.

Where the law requires it, we will send a reminder before renewal. If you do not receive one, contact support@glowsy.app before the renewal date.

Price changes

We may change our prices. Changes apply only to new orders and to renewals after the change takes effect; they do not change the price of a billing period you have already paid for. We will tell existing subscribers by email at least 30 days before a change affects them, and you may cancel before then.

Any introductory discount applies to the payment it was used for. Renewals are charged at the standard price unless we state otherwise.

Payment and billing

By subscribing you confirm that you are authorised to use the payment method you provide, and agree to keep your billing details current.

Website purchases are processed by our authorised payment provider using the method you choose at checkout. We do not see or store your card number; card details are transmitted to the provider over an encrypted connection and handled in accordance with PCI DSS requirements.

App Store purchases are billed by Apple, appear on your Apple account statement, and are governed by Apple's terms. We have no access to your payment details in those cases, and all billing questions relating to them must go to Apple.

A small temporary charge may be applied to verify your payment method. It is released promptly and not retained.

If your payment method is declined or expires, we may retry the charge over several days and will notify you. If it cannot be collected, we may suspend or terminate your access until valid details are provided.

Billing disputes

If you believe a charge is incorrect, please tell us in writing at support@glowsy.app within 14 days of the transaction. Raising a chargeback with your bank without contacting us first may result in suspension or termination of your account.

Where a refund is approved it is returned to the original payment method; allow up to 14 days for it to appear. Only one refund is issued per transaction — if you have already been refunded, you must not also seek a chargeback for the same amount, and we may recover any duplicate.

Cancellation, refunds and withdrawal

Cancellation, refunds and your statutory right of withdrawal are set out in full in our Subscription and Refund Terms, which form part of these Terms.

In short: cancelling is as straightforward as subscribing, takes effect at the end of your current billing period, and does not happen automatically when you delete the application or your account. If you are a consumer in the EU or EEA you have a 14-day right of withdrawal, exercisable through the withdrawal form.

Model withdrawal form

Where you purchased through the App Store, refunds and cancellation are handled by Apple and we cannot process them.

7. Discounts and promotional codes

We may offer discounts or promotional codes, each subject to the conditions stated when offered — which may include an expiry, an eligibility requirement, or a limit of one per customer.

A code must be valid and applied at the time you complete your purchase. Please check before confirming that the discount is showing. Codes cannot be applied to an order after it has been placed, and we do not refund the difference between what you paid and what a code would have given you.

Unless stated otherwise, only one code applies per purchase and codes cannot be combined with other offers. Codes have no cash value and cannot be transferred or exchanged for money.

We may void a code and cancel the related order where we reasonably believe it has been obtained or used improperly, and may change or withdraw an offer at any time without affecting purchases already validly completed.

8. Your use of the Service

What you promise us

By using the Service you confirm that you have the legal capacity to enter into these Terms, that you are 18 or over, that the information you give us is true and complete, and that your use will comply with all applicable law.

The availability of the Application depends on the platform you downloaded it from. You agree to pay any fees that platform charges and to comply with its terms. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Permitted use

You may use the Service for your own personal, non-commercial practice. Any commercial use requires our written permission.

What you may not do

You may not:

• Share your account credentials, or allow anyone else to use your subscription
• Copy, adapt, modify, translate or create derivative works from the Service or its content
• Sell, sublicense, rent, lend or otherwise transfer access to the Service or its content
• Reverse engineer, decompile or attempt to extract source code, except where the law expressly permits
• Circumvent, disable or interfere with security features or access restrictions
• Remove or obscure any copyright, trademark or proprietary notice
• Use automated means — bots, scrapers, spiders or similar — to access, copy or monitor the Service, or conduct or facilitate text or data mining. We expressly reserve our rights in respect of text and data mining, including for the training of machine learning models. Where the law prevents us excluding this by contract, this applies to the fullest extent permitted.
• Systematically collect our content to build a compilation, database or directory
• Build, or help build, a product or service that competes with or substitutes for the Service
• Upload anything containing viruses or malicious code
• Interfere with the Service's operation, or place undue load on it
• Use the Service to diagnose, treat or mitigate any medical condition
• Misrepresent your identity or your eligibility

Please treat our support team with ordinary courtesy. We may terminate an account immediately where a person behaves in a threatening, abusive or harassing way toward our staff.

Our right to refuse or restrict access

We may refuse, restrict, suspend or terminate access where information you gave us is false or incomplete, where you have breached these Terms or applicable law, where your conduct may harm us or other users, or where your use presents a security or legal risk.

Where we do so and you have paid for a period you can no longer use, we will refund the unused portion, unless the breach was fraudulent.

9. Our content and your licence

All content in the Service — video, audio, text, images, the questionnaire, programme structure, software, design and the overall look and feel, together with the Glowsy name and branding — belongs to us or our licensors, and remains theirs. No ownership passes to you.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Service for your own personal, non-commercial practice. This does not permit resale, redistribution, public performance or any commercial exploitation.

Third-party trademarks appearing in the Service belong to their owners, and no rights in them are granted to you.

10. Content you submit

If you send us a review, photograph, suggestion or other material ("your content"), it remains yours.

By submitting it you confirm it is yours to give, and that our using it will not infringe anyone else's rights. You grant us a worldwide, royalty-free licence to use it in connection with operating and promoting the Service, and to store copies as needed to run the Service.

Personal data is excluded from this licence and is handled under our Privacy Policy.

We are not obliged to monitor, publish, keep or restore anything you submit, and may remove it at any time. To withdraw this licence for something specific, email support@glowsy.app; we will take reasonable steps to stop using it, though uses already made are unaffected.

11. Availability, changes and updates

We aim to keep the Service available but do not guarantee uninterrupted access. We may suspend or limit it temporarily for planned maintenance, updates or technical work, and will tell you in advance where that is practicable.

We may modify, suspend or discontinue features. Where a change materially reduces what you paid for, you may cancel and we will refund the unused portion of your current billing period.

We may offer security and technical updates to the Application. Installing them promptly is your responsibility, as is keeping your device's operating system current where an update requires it. We are not responsible for problems caused by an update you were offered and did not install.

If the Service does not conform to these Terms, you may require us to correct the defect. We may ask you to help us establish whether the cause lies in your device or setup.

12. Disclaimer of warranties

To the fullest extent permitted by law, and without affecting your statutory rights as a consumer, the Service is provided "as is" and "as available". We do not warrant that it will be uninterrupted, secure or error-free, that defects will be corrected, or that it will meet your expectations.

Nothing in this section limits the rights you have under Lithuanian and EU consumer law, including your right to have a non-conforming service brought into conformity, or to a price reduction or refund where it cannot be.

13. Limitation of liability

Nothing in these Terms limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, for fraud, or for breaches of your statutory consumer rights.

Subject to that, and to the fullest extent permitted by law:

• We are not liable for indirect or consequential loss, or for lost profits, revenue, data or goodwill
• Our total liability to you for all claims connected with the Service is limited to the amount you paid us in the twelve months before the event giving rise to the claim
• We are not liable for loss arising from your failure to observe the contraindications in section 3, or from inaccurate information you gave us

We are not liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control, including natural events, war, actions of public authorities, technical failures or communications outages.

14. Indemnity

To the extent permitted by law, you agree to hold us harmless from claims, losses and reasonable costs arising from your misuse of the Service, your breach of these Terms, or your infringement of a third party's rights.

15. Third-party services

The Service may link to or integrate third-party websites, applications or content. We do not control them, do not endorse them, and are not responsible for their content, policies or practices. Your dealings with them are between you and them, and you should review their own terms and privacy policies before relying on them.

16. Privacy

We process your personal data as described in our Privacy Policy, which forms part of these Terms.

17. Communication and support

We communicate with you primarily by email, and by accepting these Terms you agree to that. Please keep a valid email address on your account and check it — some messages we are required to send you will arrive that way, and we may also publish information in the Service. We aim to answer support enquiries promptly but do not guarantee a response time.

18. Termination

These Terms apply from the moment you first use the Service until terminated.

You may terminate at any time by deleting your account in the Application under Profile → Settings, or by writing to support@glowsy.app. Deleting your account does not cancel your subscription — cancel that separately as set out in section 6. If you have an active subscription when you delete your account, you keep access until the end of the period you have paid for, unless you tell us otherwise.

We may terminate or suspend your access on reasonable notice where you have breached these Terms, where unauthorised activity is detected, where we withdraw the Service, where the law requires it, or where you ask us to delete your account.

On termination, your licence ends and your access to content stops. Provisions that by their nature should survive — intellectual property, the licence in section 10, indemnity, limitation of liability, disclaimers and governing law — continue in effect.

19. Complaints and disputes

Please write to us first at support@glowsy.app. Most matters resolve in a single exchange.

If you are a consumer in the EU, you may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

Consumers in Lithuania may apply to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba), https://www.vvtat.lt.

20. Governing law and jurisdiction

These Terms are governed by the law of the Republic of Lithuania.

If you are a consumer resident in the EU or EEA, you keep the protection of the mandatory consumer law of your country of residence, and you may bring proceedings in the courts of that country. We will bring any proceedings against you in the courts of your country of habitual residence.

21. Miscellaneous

Entire agreement. These Terms, together with the Subscription and Refund Terms and the Privacy Policy, are the whole agreement between us about the Service.

No waiver. If we do not enforce a right immediately, we do not lose it.

Severability. If any provision is found invalid, it is modified or severed to the minimum extent necessary, and the rest continues in effect.

Assignment. You may not transfer your rights under these Terms without our written consent. We may transfer ours to another company, including by novation; publishing an updated version of these Terms naming the new party is valid notice. Your rights are unaffected.

Electronic communications and signature. Clicking a button marked "Continue", "Subscribe", "I agree" or similar is your electronic signature and creates a binding agreement. Emails and in-app messages have the same effect as writing.

Headings are for convenience and do not affect interpretation.

22. Contact

support@glowsy.app